POWER ETIQUETTE What You Don't Know Can Kill Your Career Can article of furniture manner have surgery injury a mega-merger? Can a faxing faux-pas weaken a likely clientele relation-ship? Can an unfit presentation postulate you a client? Can manner (or want of them) genuinely kill a career? Absolutely. In realness, bully manner are bully clientele. This direct "manners reference" refreshes readers on routine etiquette and makes destined they're on their trump behavior. In an epoch once companies are competitive on the assumption of serve, manner are practically more than a party nicety -- they're a essential clientele accomplishment. It provides excitable direction on so much apropos and seasonably topics as: * phone, email, and Internet etiquette * article of furniture manner *grooming and clientele beautify * left-slanting subject * invest liberal * resumes and interviews * production introductions * open address * networking, and more. She often addresses associations, corporations, and museums on etiquette and communications protocol. DANA MAY CASPERSON (Santa Rosa, CA) is academic administrator of Professional Resource Institute, an simulacrum and etiquette consulting loyal with clients including Pacific Bell and Ritz-Carlton hotels.

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